Frequently Asked Questions (FAQs)

Ethel Mary Paper Supplies

1. What products do you offer?

We specialize in distributing high-quality A4 papers and a wide range of office supplies, including stationery, envelopes, notebooks, file organizers, and more.

2. Where is Ethel Mary Paper Supplies located?

Our headquarters is located at 208 Salvador Ext., Labangon, Cebu City 6000, Philippines.

3. Do you ship internationally?

Yes, we offer worldwide shipping to ensure businesses and organizations globally have access to our premium office supplies.

4. What are your contact details?

You can reach us via:

5. How can I place an order?

You can place an order by contacting us through email or phone. Provide details of the products you need, and we’ll assist you in completing your order.

6. What payment methods do you accept?

We accept various payment methods, including bank transfers, credit cards, and other secure payment platforms. Details will be shared upon order confirmation.

7. Do you offer bulk order discounts?

Yes, we provide competitive pricing and discounts for bulk orders. Contact us for a customized quote.

8. How long does shipping take?

  • Air Shipping: 1–7 days, depending on the destination.
  • Sea Shipping: 15–45 days, depending on the port and location.

9. Can I track my shipment?

Yes, we provide real-time tracking information for all orders to ensure you can monitor your shipment’s progress.

10. Do you offer eco-friendly office supplies?

Yes, we prioritize sustainability and offer a selection of recyclable and eco-friendly office supplies.

11. What are your office hours?

Our business hours are Monday to Friday, 9:00 AM to 5:00 PM (PHT).

12. Can I request customized office supplies?

Yes, we can accommodate specific requests for customized office supplies, such as branded stationery. Contact us with your requirements for more details.

13. What makes Ethel Mary Paper Supplies different from other distributors?

We pride ourselves on:

  • High-quality products
  • Reliable global shipping
  • Exceptional customer service
  • Competitive pricing
  • Commitment to sustainability

14. How can I request a quote?

You can request a quote by emailing us at info@empapersupplies.com with your order details, including product types, quantities, and shipping preferences.

15. What is your return policy?

We accept returns for defective or damaged products within 14 days of receipt. Please contact our customer service team for assistance.

16. Do you have a minimum order requirement?

We accommodate both small and large orders. However, bulk orders are eligible for discounts.

17. Can I visit your office in Cebu City?

Yes, you are welcome to visit our office during business hours. Please contact us in advance to schedule an appointment.

18. What countries do you ship to?

We ship to almost all countries worldwide. For specific shipping destinations, feel free to contact us.

19. Can you provide samples before placing a bulk order?

Yes, we can provide product samples. Contact us to discuss the process and associated costs.

20. What is your commitment to sustainability?

We prioritize eco-friendly practices by offering recyclable office supplies, reducing packaging waste, and promoting responsible consumption.

If you have any other questions, feel free to reach out to us directly. We’re here to help!